Q. Why won’t my machine turn on?

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– Check the light on power supply is still going, if not:
– Turn it off, unplug it.
– Wait 2-3 minutes.
– Plug back in and turn it on.
– Still having trouble, call us on 09 214 3646.

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Q. Why do I not have power to my POS?

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– Check the light on power supply is still going, if not:
– Turn it off, unplug it.
– Wait 2-3 minutes.
– Plug back in and turn it on.
– Still having trouble, call us on 09 214 3636.

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Q. Why is my cash drawer not opening?

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– Your printer is either turned off or has an error.

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Q. How do we programme the Till?

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– Request a training session and we will train you.

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Q. How do I make changes to my POS?

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– We provide 2 complimentary training sessions to ensure you are able to make these changes yourself.
Charges to apply for additional assistance after this.

Q. How do I change the price of an item?

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– We provide 2 complimentary training sessions to ensure you are able to make these changes yourself.
Charges to apply for additional assistance after this.

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Q. How do I set up the loyalty system?

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– Consider how you want your loyalty system to work?
– They are most commonly set up as a Points/$ spent, you then need to consider how much is that point worth.
– Then determine what you want your customers to redeem with those points e.g. coffees cards could be purchase 6 coffees then get the next one free or allocate to food.

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Q. How do I set up a promotion?

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– Promotions differ to loyalty, think about what you would like to offer?
– What is the product and what is the trigger?
– Buy 2 and get a 3rd free(or some form of discount).
– Spend x amount of $’s, and receive a % off.
– Fixed price promotion for a set period of time.

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Q. How can our customers order online?

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– We suggest using EATS365 as a platform. With EATS365 this you can have access to online ordering and even a self-serve kiosk.